Refund Policy
Effective as of: August 12, 2026
At Women Snow Boots, we want you to be completely satisfied with your Faux Fur Mid-Calf Platform Boots. If for any reason you are not, we offer a straightforward return and refund process.
1. 30-Day Return Window
You may return eligible items within 30 days from the date your order was delivered. To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags attached.
2. How to Initiate a Return
To initiate a return, please contact our customer service team at support@womenssnowboots.com. Please include your order number and the reason for the return in your email. Our team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back.
Please do not send your purchase back to the manufacturer or without an RMA number, as it will not be processed.
3. Return Shipping Costs
Customers are responsible for paying their own shipping costs for returning an item. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
4. Refund Method and Processing Time
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that it may take some additional time for your bank or credit card company to post the refund to your account.
5. Non-Returnable Items
Certain types of items cannot be returned. These include:
- Items that show signs of wear or use.
- Items not in their original packaging or with missing tags.
- Clearance or final sale items.
- Gift cards.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@womenssnowboots.com within 7 days of delivery. Please provide your order number and clear photos of the damage or defect. We will gladly offer a free replacement or a full refund, including return shipping costs, for confirmed damaged or defective items.
7. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@womenssnowboots.com to arrange the exchange. If you wish to exchange for a different size or color, please follow the return process for a refund and place a new order for the desired item.
8. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@womenssnowboots.com.